Covid-19 has shone a sharp spotlight on diversity and inclusion in our organizations. The pandemic has had a harder impact on many diverse groups, including women, working parents, and LGBTQ+ employees, with magnified challenges around caring for family and working. 

As we ponder what our future world of work will look like, there’s never been a better time for us to make our diversity and inclusion initiatives even more inclusive, by encouraging dialogue across all hierarchical levels and enabling creativity and innovation.

What does diversity and inclusion really mean? This question has taken on added significance as we navigate the pandemic. As our people have had to adapt to a world where remote and hybrid working has become the norm, company values and culture have never been more important.

For me, a strongly inclusive culture starts when a business creates an environment in which everyone can flourish, thrive, and be themselves. Diversity and inclusion are not just “the right thing to do”: it lays the foundation for innovation and better decision-making across the business by allowing all voices to be heard, ensuring everyone feels valued, and linking that value to the success of the organization.

Embed priorities

It’s vital that any diversity and inclusion approach looks to embed priorities like the health, wellbeing, and resilience of a workforce into an enterprise’s people strategy, as these variables will have a significant influence on future performance and success. Supplier diversity is another important topic, especially in a country like South Africa, as it talks directly to how we are influencing positive change in our communities.

None of this happens by itself, though. A business can’t expect to simply make policies and establish codes of conduct and expect change to take place. Leadership, not just at a strategic level, but at all hierarchical levels is required for sustainable change to take place. 

Moreover, systems and structures must be put in place to ensure diversity and inclusion is embedded in all processes and becomes a standard part of the business agenda. It must be supported by ongoing training and development programs, mentoring programmes, and appropriate learning interventions. It has to be modelled by the leadership and lived through the company’s values.


Measurement becomes a critical success factor. As the adage goes: “what gets measured, gets done”. As a business, it’s vital to hold yourself accountable and establish a dashboard to monitor your KPIs regularly.

What’s absolutely critical to the success of diversity and inclusion is that it aligns with broader business issues like sustainability, which are top of mind for many business leaders. The UN’s Sustainable Development Goals are broadly seen as the blueprint to achieve a better and more sustainable future – and it’s no surprise that goal number five is gender equality. It’s a natural link.

A big part of diversity will always focus on gender. My company’s global diversity and inclusion strategy 2030 aims to double the percentage of women managers across our offices in the next ten years, from 12.5% to 25%. That’s just one target, though. True inclusion and equality span across all areas of diversity, which include, for example, gender, abilities, generational, hierarchical level, ethnicity, LGBTQ+, and so on.

Gender-neutral parental leave

As part of our efforts to foster a more diverse and inclusive culture, ABB launched a gender-neutral global parental leave programme that grants 12 weeks of paid leave for primary caregivers and four weeks for secondary caregivers. The new programme aims to give every parent an opportunity to spend more time with their adopted children or newborns, and balance career and family responsibilities. Aligned with local regulations, the global parental leave programme was implemented on 1 October 2021.

So how are we adapting to the new world of work brought on by the pandemic? For a start, company values and culture have become more important than ever. They’re the glue that binds our people together, especially during volatile times. We’re seeing more empathy, transparency, and communication than ever before in our workforce, and this is positive for everyone.

Ultimately, truly diverse and inclusive organizations will be businesses where diversity, inclusion, and equal opportunity in the workplace, marketplace, and community are a natural way of doing business, with no overt regulation or policy needed to enforce it. We’re still some way off that, but it’s work in progress.

Diversity and inclusion are a continuous journey, and we learn something new every day. But it’s a journey we cannot afford to stop, not even for a moment. Our futures as people, and businesses, depend on it.

Mervin Munsamy is head of human resources at ABB South Africa. ABB is a leading global engineering company with about 110 000 employees in 100 countries


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