According to the GSMA’s annual ‘State of the Industry Report on Mobile Money 2023,’ mobile money services are increasing faster than projected around the world, as digital services continue to gain popularity.

The GSMA’s annual report, funded by the Bill and Melinda Gates Foundation, shows that adoption rates are even faster than projected, with the number of registered mobile money accounts increasing by 13% year on year, from 1.4 billion in 2021 to 1.6 billion in 2022. While it took the industry 17 years to achieve the first 800 million customers, the next 800 million customers have been reached in just five years.

Daily mobile money transactions reached $3.45 billion in 2022, beating the $3 billion projected in 2021. Between 2021 and 2022, the total transaction value for mobile money increased by an astonishing 22%, from $1 trillion to roughly $1.26 trillion.

However, more work is still needed in many locations throughout the world to enable marginalized groups gain access to safe, secure, and inexpensive financial services. With 1.4 billion people globally still unbanked, the GSMA Mobile Money Programme is collaborating with mobile operators and industry stakeholders throughout the world to build a strong mobile money ecosystem, boosting the relevance and utility of these services and ensuring their long-term viability.

According to the 2023 study, there are now 315 live mobile money deployments worldwide, with peer-to-peer (P2P) transfers and cash-in/cash-out transactions remaining among the most common use cases. Bill payments made with mobile money increased by 36% year on year, outpacing all other use cases, and the industry remains focused on use case diversification, playing a vital role in digitising economies.

Pandemic-driven uptake

As the world increasingly moves on from COVID-19, mobile money services have continued to show resilient growth that was instigated during the pandemic. Up to 400 million accounts were added during the pandemic alone. This rapid uptake is largely due to the technology’s role in enabling millions of people across low- and middle-income countries to access digital financial services. This upward trend continues, with the number of accounts active on a 30-day basis also growing by 13 per cent year-on-year to 401 million in 2022.

The report also shows that, during 2022, mobile money-enabled international remittances grew by 28% year on year – to $22 billion. During the pandemic, many diasporas sent more funds via mobile money to friends and family than ever before. As a result, international remittances grew significantly in both 2020 and 2021, as many senders favoured mobile money for its efficiency, speed, safety and cost-effectiveness. The trend continued in 2022, albeit at a slower rate.

Closing the gender gap

Mobile money is also continuing to drive financial inclusion for the world’s unbanked, particularly amongst women in rural communities, where access to mobile money can play a transformational and empowering role.

However, according to the latest GSMA data, there is still a mobile money gender gap that has shown signs of widening over the last year, particularly in India, Indonesia and Pakistan. Mobile phone ownership is one of the main drivers of the mobile money gender gap, however, a number of other barriers and cultural norms also prevent women from adopting mobile money. As a result, women in low- and middle-income countries are currently 28% less likely than men to own a mobile money account.

Growing agency networks

The number of mobile money agents also increased significantly last year, with a 41% increase between 2021 and 2022. The overall number of agents went from 12 million in 2021 to 17.4 million in 2022. The number of active agents increased by 25% to 7.2 million in 2022. A lot of this growth came from Nigeria, where a more liberal regulatory regime meant an increase in mobile money providers. Agents continued to prove to be an invaluable part of mobile money services and were responsible for two-thirds of all cash-in transactions in 2022.

“It is promising to see the continued growth of mobile money worldwide. Mobile money has afforded millions of unbanked and underserved people in low- and middle- income countries access to digital financial services, for the first time,” said Max Cuvellier, Head of Mobile for Development, GSMA. “However, even with this significant growth, there is still a long way to go to bring those services to over a billion people worldwide who remain unbanked. The GSMA is therefore encouraging governments worldwide to keep developing the enabling policies that can support mobile money deployments and further boost the growth of this crucial ecosystem. Doing so helps accelerate the digitization of national economies and build financial resilience, allowing communities to support themselves in uncertain times.”


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